You can return any new, unused product within 20 days of arrival less shipping charges. For health and safety reasons, any opened products cannot be returned. Return shipping is the responsibility of the buyer.
Please enclose a copy of your invoice, packing slip or include your name, e-mail address and order number on a blank piece of paper. Returns received without identifying paperwork will not be processed. Return labels can be provided at your request and the shipping charges will be deducted from your return. When shipping independently, we encourage purchasing tracking for you package as we are not responsible for lost items. Refunds will be processed within one week of receipt via the original payment method. Original shipping fees are non-refundable.
Returns can be mailed to: 2890 E May Street Pittsburgh, PA 15234
If you receive an incorrect or damaged item, please notify us within 14 days of receipt for us to remedy it. Products beyond 90 days are not warranted for service.