Shipping options are available at checkout based on region and carrier. Costs are based on actual shipping charges and are discounted. Transit times given are the best estimate of the postal carrier and do not include 1-3 days handling time. Please allow extra time during holidays or sales due to increased volume.
Expedited shipping options still include 1-3 days handling time and are the best estimate of the postal carrier. None of the shipping options available have guaranteed arrival dates by the carrier or GlowPro Tan's. GlowPro ships Monday through Friday and follows all US Federal Holidays.
Limited insurance is included with the Priority Shipping method and GlowPro will assist in filing any claims for lost or damaged packages. If your package is returned to us as undeliverable for any reason, we will contact you to resolve the issue. GlowPro Tans is not responsible for items shipped to addresses that were entered incorrectly. Once a package is in the possession of the postal carrier, they become liable for completion of delivery. If there was incorrect information input on the buyer's side and the package is returned to us, there will be a re-shipping fee.
You can return any new, unused product within 20 days of arrival less shipping charges. For health and safety reasons, any opened products cannot be returned. Return shipping is the responsibility of the buyer.
Please enclose a copy of your invoice, packing slip or include your name, e-mail address and order number on a blank piece of paper. Returns received without identifying paperwork will not be processed. Return labels can be provided at your request and the shipping charges will be deducted from your return. When shipping independently, we encourage purchasing tracking for you package as we are not responsible for lost items. Refunds will be processed within one week of receipt via the original payment method. Original shipping fees are non-refundable.
Returns can be mailed to: 2890 E May Street Pittsburgh, PA 15234
If you receive an incorrect or damaged item, please notify us within 14 days of receipt for us to remedy it. Products beyond 90 days are not warranted for service.
If you still have any questions about shipping or returns or would like a prepaid return label, please email us at firstname.lastname@example.org